- All orders must be paid prior to delivery.
- If your account is in credit no payment is required. We are happy to accept payments in advance for up to 4 weeks, but we cannot accept payments further in advance
- The terms will also be included on the back of your invoice.
- Any orders/amendments/cancellations in any given week must be placed no later than 4pm on a Monday. Any orders and amendments after that time will
not be processed for that week. Should you fail to cancel before the specified time, there will be a charge of £5. This charge is applied due to lost time, and
wasted veg that we cannot put out for sale the following week. If the box is out for delivery it is not possible to cancel. If the box is returned the full price will be
- If cancelling via the website or email, please wait for the confirmation email. If you have not received a confirmation email, it means we have not received your
message, in which case you should phone the office on 01651 869400. Please leave a message if there is no answer and we will get back to you.
Ways to pay:
- You can make your first payment with debit or credit card by telephoning the office prior to the first delivery.
- You can also pay by BACS transfer (where you can make ad-hoc payments or you can set up regular a standing order for weekly,
fortnightly or monthly orders). Payment must clear before a delivery can be made.
- Our BACS details are as follows:
- The co-operative bank
- Sort Code:
08-92-99 Account Number: 65840276
- For your first payment, include your name in the payment reference field. After your account has been set up you will be given a customer ID, which you
should use as the payment reference when setting up the bank transfer. The customer ID will appear at the top of your invoice.
- You may pay in cash, but someone must be present to take delivery of the box, and payment given to the driver. The cash can be left in a safe place, but the office
must be notified prior to delivery. If the cash has not been left or no is present to pay, the box will be taken away.